Post case review record states

---
title: Post case review record states
description: Post case review records can be in a number of different states as they are created, approved, and published.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/case-digests-pcr-record-states.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Post case reviews, Customer Service case digests, Configure case digests, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Post case review record states

Post case review records can be in a number of different states as they are created, approved, and published.

|State|Description|
|-----|-----------|
|New|A case review record has been created but is not yet assigned to an agent.|
|In Progress|A case review record has been created and is assigned to an agent.|
|Awaiting Approval|An agent created a case review document from the case review record and sent it to one or more approvers.|
|Approved|The case review document has been approved by one or more approvers.|
|Closed|The case review record has been closed.|