Catalog feature configuration

---
title: Catalog feature configuration
description: Understand the configuration of the Catalog feature in Engagement Messenger to configure the field values.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/catalog-feature-configuration.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Engagement Messenger reference, Reference, Customer Service Management]
---

# Catalog feature configuration

Understand the configuration of the Catalog feature in Engagement Messenger to configure the field values.

<table id="table_opq_wb1_g4b"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Title text

</td><td>

Title for the feature widget in the messenger.

</td></tr><tr><td>

Subtitle text

</td><td>

Description for the feature widget in the messenger.

</td></tr><tr><td>

Catalogs

</td><td>

List of catalogs that are associated with your messenger. Use the Edit option \(\[Omitted image "lock-icon.png"\] Alt text: Lock icon.\) and search for a catalog to add to your messenger.

</td></tr></tbody>
</table>\[Omitted image "em-catalog-feature.png"\] Alt text: Engagement Messenger home page displaying catalog feature widget to request various services.

**Note:** When you upgrade Engagement Messenger application from v1.0.0 to a newer version, the Catalog feature is disabled for all the existing messenger modules. However, AI search results from the home page of the Engagement Messenger still show catalogs to the users. For more information, see the [Known issues in Engagement Messenger \[KB0952509\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0952509) article.