Change your password from the Consumer Service Portal

---
title: Change your password from the Consumer Service Portal
description: Change your password from the consumer portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/change-password-consumer-portal.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Consumer Service Portal, Customer communication, Use, Customer Service Management]
---

# Change your password from the Consumer Service Portal

Change your password from the consumer portal.

## Before you begin

Role required: sn\_customerservice.customer

## Procedure

1.  Select your user name in the portal header to display the user profile information.

2.  Select **Change Password**.

3.  Fill in the fields on the Change Password form, as appropriate.

<table id="table_czw_ftc_nr"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

**Current Password**

</td><td>

The current password. This field is automatically filled in.

</td></tr><tr><td>

**New Password**

</td><td>

The new password. This password must:-   Be a minimum of eight characters in length
-   Include at least one uppercase and one lowercase letter
-   Include at least one number


</td></tr><tr><td>

**Confirm Password**

</td><td>

Retype the new password.

</td></tr></tbody>
</table>4.  Select **Change**.


**Related topics**  


[Log in to the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/log-in-to-consumer-service-portal.md)