Create a child install base item

---
title: Create a child install base item
description: Create a child install base item in the Customer Service Management application to view a list of all the cases and issues of the parent install base item.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/child-install-base-item.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Related list for an install base item, Create an install base item, Install base items, Configure install base, Configure product data, Product data, Set up your environment, Configure, Customer Service Management]
---

# Create a child install base item

Create a child install base item in the Customer Service Management application to view a list of all the cases and issues of the parent install base item.

## Before you begin

Role required: admin and sn\_customerservice\_manager

## About this task

A child install base related list provides the information about all the child install bases of the current install base item.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Product** > **Install Base Item**.

2.  In the related list section of the Install base form, select an install base item and open **Child Install Base Items**.

3.  Select **New.**

    The **Parent install base item** field on the new install base form is automatically filled or defaulted to the current install base selection. The **Account** and **Contact** fields are automatically filled in on the child install base form.

4.  Select **Submit**.