Community content types
There are seven supported content types: Answer, Blog, Comment, Document, Event, Question, and Video.
Important:
Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Community administrators and forum administrators can configure content types at the community and forum levels.
User access to content is based on the permissions that users have. Community users can add content to the different content types and provide feedback on the content.
|
Content type |
Description |
|---|---|
|
Question |
Post a question about an issue or a challenge and get answers from other users. You can submit your question on the Community homepage and choose a forum or a topic to post it in. A question can be tagged to more than one topic. |
|
Answer |
Reply to a user question or another answer with a possible solution or statement. |
|
Blog |
Post a blog on a topic of interest to share with other users. You can include images and videos. |
|
Comment |
Enter a comment to express an opinion or to react to a video or a blog. |
|
Video |
Upload a video on a topic of interest for other users. Videos appear as web URLs that link to the most popular video sites. Communities supports playback from:- YouTube – youtube.com
Note: Videos can be included in other types of content, including questions, answers, blogs, and comments. |
|
Document |
Post a document to share with other community members. You can post your document from within a forum, choose a topic to post it in, and tag it to more than one topic. |
|
Event |
Create an event that other community users can register for and attend. |
Parent Topic:Configuring communities
Related topics
Platform Analytics Solutions for Communities
Migrate Social Q&A data to Communities
View community feedback and bookmarks tables
Create a case from a discussion
Community setup guide for admins
Configure community content types
Configure video sources for a community
Forum and user permissions management
Configure the community profile
Create community Terms and Conditions
--- title: Community content types description: There are seven supported content types: Answer, Blog, Comment, Document, Event, Question, and Video. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/c\_communities-content-types.html release: australia product: Communities classification: communities topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 4 breadcrumb: [Configuring communities, Communities, Customer Service Management] --- # Community content types There are seven supported content types: Answer, Blog, Comment, Document, Event, Question, and Video. **Important:** Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. Community administrators and forum administrators can configure content types at the community and forum levels. User access to content is based on the permissions that users have. Community users can add content to the different content types and provide feedback on the content. <table id="table_cvy_rbw_rz"><thead><tr><th> Content type </th><th> Description </th></tr></thead><tbody><tr><td> Question </td><td> Post a question about an issue or a challenge and get answers from other users. You can submit your question on the Community homepage and choose a forum or a topic to post it in. A question can be tagged to more than one topic. </td></tr><tr><td> Answer </td><td> Reply to a user question or another answer with a possible solution or statement. </td></tr><tr><td> Blog </td><td> Post a blog on a topic of interest to share with other users. You can include images and videos. </td></tr><tr><td> Comment </td><td> Enter a comment to express an opinion or to react to a video or a blog. </td></tr><tr><td> Video </td><td> Upload a video on a topic of interest for other users. Videos appear as web URLs that link to the most popular video sites. Communities supports playback from:- YouTube – youtube.com - Vimeo – vimeo.com - DailyMotion – dailymotion.com - Facebook – facebook.com **Note:** Videos can be included in other types of content, including questions, answers, blogs, and comments. </td></tr><tr><td> Document </td><td> Post a document to share with other community members. You can post your document from within a forum, choose a topic to post it in, and tag it to more than one topic. </td></tr><tr><td> Event </td><td> Create an event that other community users can register for and attend. </td></tr></tbody> </table>- **[Configure blog publish schedule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-blog-publish-schedule.md)** Configure the publishing interval to ensure blogs are published closer to the scheduled time. **Parent Topic:**[Configuring communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-communities.md) **Related topics** [Community feedback types]() [Community access types]() [Platform Analytics Solutions for Communities]() [Migrate Social Q&A data to Communities]() [View community logs]() [View community feedback and bookmarks tables]() [Create a case from a discussion]() [Enable knowledge harvesting]() [Activate Communities plugins]() [Community setup guide for admins]() [Configure community content types]() [Configure video sources for a community]() [Configure community forums]() [Forum and user permissions management]() [Configure the community profile]() [Create community Terms and Conditions]() [Enable users to self-register to a community]() [Moderate a community]() [Administer gamification]() [Community Service Portal]()
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