Platform Analytics Solutions for Communities

---
title: Platform Analytics Solutions for Communities
description: This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/communities-content-pack.html
release: australia
product: Communities
classification: communities
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Configuring communities, Communities, Customer Service Management]
---

# Platform Analytics Solutions for Communities

This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Use the Performance Analytics widgets on the dashboard to visualize data over time, analyze your business processes, and identify areas of improvement. With solutions, you can get value from Performance Analytics for your application with minimal setup.

**Note:** Solutions include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

For unlimited access to all features of this Platform Analytics Solution, purchase a Performance Analytics subscription. For more information, see [Activating your Performance Analytics subscription](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/c_PremiumPerformanceAnalytics.md).

To enable the solution for Communities, an admin navigates to **System Definitions** > **Plugins** and activates the Performance Analytics - Content Pack - Communities plugin.

-   **[View the Communities performance dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/view-communities-dashboard.md)**  
The Communities dashboard displays up-to-date status on community usage, membership, content type and activity, and trends by forum and by topic.
-   **[Communities dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-dashboard.md)**  
The Communities dashboard displays up-to-date status on community usage, membership, content type and activity, and trends by forum, topic, and admin.

**Parent Topic:**[Configuring communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-communities.md)

**Related topics**  


[Community content types]()

[Community feedback types]()

[Community access types]()

[Migrate Social Q&A data to Communities]()

[View community logs]()

[View community feedback and bookmarks tables]()

[Create a case from a discussion]()

[Enable knowledge harvesting]()

[Activate Communities plugins]()

[Community setup guide for admins]()

[Configure community content types]()

[Configure video sources for a community]()

[Configure community forums]()

[Forum and user permissions management]()

[Configure the community profile]()

[Create community Terms and Conditions]()

[Enable users to self-register to a community]()

[Moderate a community]()

[Administer gamification]()

[Community Service Portal]()

[Activate your Performance Analytics subscription](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/c_PremiumPerformanceAnalytics.md)