Moderate gamification

---
title: Moderate gamification
description: Monitor points earned by users and award points and badges to users based on their participation within the community.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/communities-gamification-moderate.html
release: australia
product: Communities
classification: communities
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Gamification, Using communities, Communities, Customer Service Management]
---

# Moderate gamification

Monitor points earned by users and award points and badges to users based on their participation within the community.

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

-   **[Award or remove points for a community user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-award-user-points.md)**  
Award points to a user to recognize their contributions to the community. Remove points for a user if you observe that they are cheating the gamification system.
-   **[Award a badge to a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-assign-user-badge.md)**  
Award gamification badges to community users to recognize their community activities.
-   **[Remove a badge from a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-remove-user-badge.md)**  
Remove a gamification badge from a community user if it is no longer relevant for that user.

**Parent Topic:**[Gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification.md)