Enable knowledge harvesting

---
title: Enable knowledge harvesting
description: Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/communities-km-integration-configure.html
release: australia
product: Communities
classification: communities
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Configuring communities, Communities, Customer Service Management]
---

# Enable knowledge harvesting

Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Community administrators perform the following tasks to configure knowledge harvesting.

-   Enable the Knowledge Management Service Portal plugin \(com.snc.knowledge\_serviceportal\).
-   Add a knowledge base to a forum to store the knowledge article in a specific knowledge base.

    **Note:** You can only add one knowledge base to a forum. The same knowledge base can be used for multiple forums.

-   Add a knowledge category to a forum topic to categorize the harvested content.

**Parent Topic:**[Configuring communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-communities.md)

**Related topics**  


[Community content types]()

[Community feedback types]()

[Community access types]()

[Platform Analytics Solutions for Communities]()

[Migrate Social Q&A data to Communities]()

[View community logs]()

[View community feedback and bookmarks tables]()

[Create a case from a discussion]()

[Activate Communities plugins]()

[Community setup guide for admins]()

[Configure community content types]()

[Configure video sources for a community]()

[Configure community forums]()

[Forum and user permissions management]()

[Configure the community profile]()

[Create community Terms and Conditions]()

[Enable users to self-register to a community]()

[Moderate a community]()

[Administer gamification]()

[Community Service Portal]()