Configure moderation filters

task australia Updated Sep 10, 2026 1 min read configure-moderation-filters.md

Create moderation filters to manage how content is moderated.

Before you begin

Role required: sn_communities.admin or sn_communities.moderation_admin

Important:

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Procedure

Navigate to All > Community > Moderation > Moderation Filters.
Click New.
Click Banned Keyword Filter.
On the form, fill in the fields.

Field	Description
Filter Name	Name of the filter.
Active	Check box to make the filter active.
Synchronous	Check box to automatically moderate content when it is submitted. Any content that includes the banned words defined in the filter is not posted.If the check box is cleared, the system creates a moderation task when banned words are used. The content is visible until it is moderated.

5. Click **Submit**.

From the Moderation Filters list, click the name of your filter.
Add a banned keyword word to the list:
1. In the Keywordslist, click New.
2. In the Keyword field, enter your keyword.
3. Click Submit.
4. If required, repeat to add more keywords to the list.
Click Update.

Parent Topic:Moderate a community

89 lines · 2.3 KB Wrap lines

---
title: Configure moderation filters
description: Create moderation filters to manage how content is moderated.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/configure-moderation-filters.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Moderate a community, Configuring communities, Communities, Customer Service Management]
---

# Configure moderation filters

Create moderation filters to manage how content is moderated.

## Before you begin

Role required: sn\_communities.admin or sn\_communities.moderation\_admin

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Procedure

1.  Navigate to **All** &gt; **Community** &gt; **Moderation** &gt; **Moderation Filters**.

2.  Click **New**.

3.  Click **Banned Keyword Filter**.

4.  On the form, fill in the fields.

<table id="table_fv5_4ds_zz"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Filter Name

</td><td>

Name of the filter.

</td></tr><tr><td>

Active

</td><td>

Check box to make the filter active.

</td></tr><tr><td>

Synchronous

</td><td>

Check box to automatically moderate content when it is submitted. Any content that includes the banned words defined in the filter is not posted.If the check box is cleared, the system creates a moderation task when banned words are used. The content is visible until it is moderated.

</td></tr></tbody>
</table>5.  Click **Submit**.

6.  From the Moderation Filters list, click the name of your filter.

7.  Add a banned keyword word to the list:

    1.  In the **Keywords**list, click **New**.

    2.  In the Keyword field, enter your keyword.

    3.  Click **Submit**.

    4.  If required, repeat to add more keywords to the list.

8.  Click **Update**.


**Parent Topic:**[Moderate a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/moderate-communities.md)