Post a document in the community

---
title: Post a document in the community
description: If you have the proper permissions in a forum, you can share a document with colleagues, experts, or other community users. You can associate the document with as many topics as needed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/create-document.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Post and respond to content in the community, Using communities, Communities, Customer Service Management]
---

# Post a document in the community

If you have the proper permissions in a forum, you can share a document with colleagues, experts, or other community users. You can associate the document with as many topics as needed.

## Before you begin

Role required: sn\_communities.community\_user

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Procedure

1.  While in a forum, click **Post** > **Document** and then fill in the form:

<table id="table_cfj_x45_3bb"><tbody><tr><td>

Document title

</td><td>

Enter a descriptive title for the document.

</td></tr><tr><td>

Forum

</td><td>

Read-only. The current forum or sub forum is selected.

</td></tr><tr><td>

Topics

</td><td>

Select a topic from the list. Repeat for as many topics as needed.

</td></tr><tr><td>

Attach document

</td><td>

To attach a file, drag the file into the **Attach Document** box or click the box and then navigate to the file. -   You can attach only one document.
-   Maximum file size is 5 MB.
-   File types supported are PPT, PPTX, XLS, XLSX, DOC, DOCX, TXT, PDF, PNG, BMP, JPG, JPEG, GIF, ZIP.
-   Click the X to delete an attached file.
 **Note:** Your administrator may have set a limit on the total number of attachments allowed across the community.

 If antivirus protection is enabled, all attachments are automatically scanned for viruses when you click **Post**.

</td></tr><tr><td>

Description

</td><td>

Enter a useful description for the document.

</td></tr></tbody>
</table>2.  Click **Post**.

    -   The document appears in the forum. The author of a document can edit or delete the post.
    -   Community users who are subscribed to the forum receive a notification that content has been posted. Activity and content feeds are updated accordingly.
    **Note:** If you are a user whose content is due to be moderated, the content is not posted until approved by a community moderator.

    If your community administrator has enabled antivirus protection, a scan automatically runs in the background.

    **Note:**

    -   You can download the attachments only when the scan is successful.
    -   The user who posted the document and community administrators receive a notification that an attachment is infected.

**Parent Topic:**[Post and respond to content in the community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/post-respond-content.md)

**Related topics**  


[Disable comments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/disable-comments.md)