Ask a question in the community

---
title: Ask a question in the community
description: Ask a question in a forum to get an answer from other community users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/create-question.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Post and respond to content in the community, Using communities, Communities, Customer Service Management]
---

# Ask a question in the community

Ask a question in a forum to get an answer from other community users.

## Before you begin

Role required: sn\_communities.community\_user

You can only ask a question in a forum if you have been assigned the correct permissions.

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## About this task

If you ask a question, you can edit or delete it. If you created the question and reply with an answer, your answer is labeled **Author**.

There are three ways of asking questions in Communities.

## Procedure

1.  From the Communities homepage, perform one of the following actions.

    -   Locate the forum to ask a question in, click its name, and then click **Have a question? Click here to start typing.** Type-ahead search shows related posts. Click to open a related post in another page.
    -   Locate the forum to ask a question in and click **Post** > **Question**.
    -   If you do not see a forum, click **Have a question? Click here to start typing.**
2.  Click **Question**.

3.  On the form, fill in the fields.

<table id="table_bgt_bzn_t1b"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Question

</td><td>

Your question.

</td></tr><tr><td>

Forum

</td><td>

Forum to add the question to. **Note:** If you created the question by clicking a forum from the Communities homepage, this forum is automatically entered in this field.

</td></tr><tr><td>

Topic \(s\) \(optional\)

</td><td>

Topic to add the question to.**Note:** You can repeat this previous step for as many topics as you want. If you change your mind about a particular topic, click its corresponding **x**icon.

</td></tr><tr><td>

Description

</td><td>

Content of the question.To insert an image, click the **Insert Image** button \(\[Omitted image "insert-image-button.png"\] Alt text: Insert image\), navigate to the `.png` or `.jpg` file, and then click **Open**.

 To insert a video, click the **Insert Video** button \(\[Omitted image "insert-video-button.png"\] Alt text: Insert video\), enter the video URL, and then click **Upload**.

</td></tr><tr><td>

Add attachments

</td><td>

To attach a file, click **Add attachments** and then drag the file into the **Attach Document** box or click the box and then navigate to the file. -   You can add up to three attachments.
-   File types supported are PPT, PPTX, XLS, XLSX, DOC, DOCX, TXT, PDF, PNG, BMP, JPG, JPEG, GIF, ZIP.
-   Maximum file size is 2 MB.
-   Supported file types are listed.
-   Click the X icon to delete an attached file.
 **Note:** Your system administrator may have set a limit on the total number of attachments allowed across the community.

 When you click **Add**, your attachments are added and displayed in the question. If a user attaches a file to your question, you receive an email notification.

 **Note:** If antivirus protection is enabled, all attachments are automatically scanned for viruses once the question is posted.

</td></tr></tbody>
</table>4.  Click **Post**.

    -   The question is added and is available to users in this forum. You are automatically subscribed to this question. When there is a reply, you receive a notification.
    -   Community users who are subscribed to the forum receive a notification that content has been posted. Activity and content feeds are updated accordingly.
    -   If you have added attachments to your question and your community administrator has enabled antivirus protection, a scan automatically runs in the background.

        **Note:**

        -   If the scan is successful, the attachments are available to download.
        -   If the scan is in process or unsuccessful, the file is unavailable for download.
        -   Question authors and community administrators receive a notification that an attachment is infected.
    -   Click **Edit** to remove the infected file and upload the attachment again. You cannot add any more attachments until the infected file is removed.
    -   If you are a user whose content is due to be moderated, the content is not posted until approved by a community moderator.

**Parent Topic:**[Post and respond to content in the community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/post-respond-content.md)

**Related topics**  


[Disable comments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/disable-comments.md)