Edit your community profile photo and personal information

task australia Updated Sep 10, 2026 1 min read customize-your-profile.md
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Change your community profile photo and edit your personal information.

Before you begin

Role required: sn_communities.community_user

You can only edit your community profile if you are logged in to the community.

Important:

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Procedure

  1. From the Community homepage, select your name or profile photo and then select Profile.

  2. To change your profile picture, click Upload Picture.

    A file system upload is initiated. Choose an image in .png or .jpg format and click Open.

  3. To change any field value, select the value to display a pop-up window.

  4. In the field value pop-up window, select the desired value and click Save.

    The following table includes a description of the fields on the User Profile page.

Field

Description

Company

Name of your employer.

Title

Your job title.

Department

Your job department.

Location

Your address, city, and state.

Bio

A short description about yourself.

Email

Your email address.Note: Use the email address used in your instance profile or the reset password features cannot be used.

Business phone

The work telephone number where people can reach you.

Mobile phone

Your mobile telephone number.

Language

Your preferred language.

Time zone

The time zone in which you work or reside.

Accessibility enabled

Use this toggle button to enable accessibility features.

**Parent Topic:**[Use a community profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/community-profile.md)
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