Configure moderation settings for a new user

---
title: Configure moderation settings for a new user
description: Configure the system to prevent inappropriate user contributions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/define-moderation-new-users.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Moderate a community, Configuring communities, Communities, Customer Service Management]
---

# Configure moderation settings for a new user

Configure the system to prevent inappropriate user contributions.

## Before you begin

Role required: sn\_communities.admin or sn\_communities.moderation\_admin

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Procedure

1.  Navigate to **All** > **Community** > **Moderation** > **Moderation Settings**.

2.  Click the **New User** related list.

3.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |New User Content Threshold|Number of user posts to be moderated.|
    |User Exception List|New users that are not included in the new user content threshold for moderation.|
    |User Group Exception List|User groups that are not included in the new user content threshold for moderation.|

4.  Click **Update**.


**Parent Topic:**[Moderate a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/moderate-communities.md)