Disable comments

task australia Updated Sep 10, 2026 1 min read disable-comments.md

Disable comments on a blog, document, video, event, or question to avoid users from posting comments.

Before you begin

Role required: sn_communities.forum_moderator, sn_communities.community_moderator, sn_communities.moderation_admin, or sn_communities.forum_admin

Important:

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

About this task

There are two ways of disabling comments on the community content. You can disable comments while posting new content or restrict users from posting comments on existing content.

Note: You can disable replies on an existing question to restrict users from posting further comments. You can’t post a new question when replies are disabled.

Procedure

Navigate to the community home page.
- To disable comments on new community content:
  1. Choose the content type that you want to post.
  2. Fill the details.
    
    Note: Disable Comments check box is visible only after filling details on the form.
  3. Select the Disable Comments check box.
  4. Select Publish.
- To disable comments on existing community content:
  1. Choose the content that you want to disable the comments for.
  2. Select the more options icon ([Omitted image "moreoptions-icon.png"] Alt text: More options icon.) and then selectEdit.
  3. Select the Disable Comments check box.
  4. Select Save. A confirmation message appears stating that you have disabled comments. The comments on the existing content are displayed. You can’t edit an existing comment or post a new comment. All community and forum administrators and the content author receive an email notification when you disable or enable comments.

Parent Topic:Moderate a community

60 lines · 3.0 KB Wrap lines

---
title: Disable comments
description: Disable comments on a blog, document, video, event, or question to avoid users from posting comments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/disable-comments.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Moderate a community, Configuring communities, Communities, Customer Service Management]
---

# Disable comments

Disable comments on a blog, document, video, event, or question to avoid users from posting comments.

## Before you begin

Role required: sn\_communities.forum\_moderator, sn\_communities.community\_moderator, sn\_communities.moderation\_admin, or sn\_communities.forum\_admin

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## About this task

There are two ways of disabling comments on the community content. You can disable comments while posting new content or restrict users from posting comments on existing content.

**Note:** You can disable replies on an existing question to restrict users from posting further comments. You can’t post a new question when replies are disabled.

## Procedure

1. Navigate to the community home page.

- To disable comments on new community content:
1. Choose the content type that you want to post.
2. Fill the details.

**Note:** Disable Comments check box is visible only after filling details on the form.

3. Select the **Disable Comments** check box.
4. Select **Publish**.
- To disable comments on existing community content:
1. Choose the content that you want to disable the comments for.
2. Select the more options icon \(\[Omitted image "moreoptions-icon.png"\] Alt text: More options icon.\) and then select**Edit**.
3. Select the **Disable Comments** check box.
4. Select **Save**.
A confirmation message appears stating that you have disabled comments. The comments on the existing content are displayed. You can’t edit an existing comment or post a new comment. All community and forum administrators and the content author receive an email notification when you disable or enable comments.

**Parent Topic:**[Moderate a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/moderate-communities.md)

**Related topics**

[Post and respond to content in the community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/post-respond-content.md)