Badges
Users can earn badges for achievements or areas of expertise within the community. Gamification moderators manually assign badges to users.
Important:
Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Gamification includes several predefined badges. Each badge includes:
- A name
- An icon
- A brief description
Gamification administrators and moderators can award badges to community users and also remove badges. A badge can be awarded to a user one time. If a badge is removed from a user, it can be awarded to that user again.
Earned badges are visible in the community portal in the gamification user interface components. Community users can see earned badges and available badges on their own user profile page in the Achievements tab.
Parent Topic:Gamification components
Related topics
--- title: Badges description: Users can earn badges for achievements or areas of expertise within the community. Gamification moderators manually assign badges to users. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/gamification-components-badges.html release: australia product: Communities classification: communities topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Gamification components, Gamification, Using communities, Communities, Customer Service Management] --- # Badges Users can earn badges for achievements or areas of expertise within the community. Gamification moderators manually assign badges to users. **Important:** Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. Gamification includes several predefined badges. Each badge includes: - A name - An icon - A brief description Gamification administrators and moderators can award badges to community users and also remove badges. A badge can be awarded to a user one time. If a badge is removed from a user, it can be awarded to that user again. Earned badges are visible in the community portal in the [gamification user interface components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification-UI.md). Community users can see earned badges and available badges on their own user profile page in the Achievements tab. **Parent Topic:**[Gamification components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-components.md) **Related topics** [Create a gamification badge](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-create-badge.md)
| title | Badges |
| description | Users can earn badges for achievements or areas of expertise within the community. Gamification moderators manually assign badges to users. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/communities/gamification-components-badges.html |
| release | australia |
| product | Communities |
| classification | communities |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Gamification componentsGamificationUsing communitiesCommunitiesCustomer Service Management |