Points
Users earn gamification points by performing activities in the community.
Important:
Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Users can earn points within a community, a forum, or a topic. As users accrue points, they achieve level ranges. Point totals appear on leaderboards and on user profiles, in the profile header, and in the Achievement tab. After points are awarded to a user, an entry appears at the top of the Points list and the user's point total is updated.
The Points list has a widget instance option to Show points for private forum.
- When set to true, the point record displayed in the user profile does not show the forum name if the user performing the action does not have forum access. It displays "Private Forum" in place of the forum name.
- When set to false, the point record does not display in the user profile.
The Points list also has a widget instance options for the Page size, which determines the number of results displayed in the list. If there are more results than the number specified in this option, a button to show additional results appears at the bottom of the points page.
Parent Topic:Gamification components
--- title: Points description: Users earn gamification points by performing activities in the community. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/gamification-components-points.html release: australia product: Communities classification: communities topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Gamification components, Gamification, Using communities, Communities, Customer Service Management] --- # Points Users earn gamification points by performing activities in the community. **Important:** Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. Users can earn points within a community, a forum, or a topic. As users accrue points, they achieve level ranges. Point totals appear on leaderboards and on user profiles, in the profile header, and in the Achievement tab. After points are awarded to a user, an entry appears at the top of the Points list and the user's point total is updated. The Points list has a widget instance option to **Show points for private forum**. - When set to true, the point record displayed in the user profile does not show the forum name if the user performing the action does not have forum access. It displays "Private Forum" in place of the forum name. - When set to false, the point record does not display in the user profile. The Points list also has a widget instance options for the **Page size**, which determines the number of results displayed in the list. If there are more results than the number specified in this option, a button to show additional results appears at the bottom of the points page. **Parent Topic:**[Gamification components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-components.md)
| title | Points |
| description | Users earn gamification points by performing activities in the community. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/communities/gamification-components-points.html |
| release | australia |
| product | Communities |
| classification | communities |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Gamification componentsGamificationUsing communitiesCommunitiesCustomer Service Management |