Tracks

---
title: Tracks
description: Tracks provide a way to logically separate points assigned in the communities into different areas.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/gamification-components-tracks.html
release: australia
product: Communities
classification: communities
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Gamification components, Gamification, Using communities, Communities, Customer Service Management]
---

# Tracks

Tracks provide a way to logically separate points assigned in the communities into different areas.

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Gamification includes two pre-configured tracks:

-   Community Expertise
-   Community Participation

While the application is configured to accumulate points by tracks, gamification does not currently display tracks in the community portal.

**Parent Topic:**[Gamification components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-components.md)

**Related topics**  


[Create a gamification track](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-create-track.md)