Manage gamification levels

---
title: Manage gamification levels
description: Manage the predefined levels for global, forum, and topic expertise.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/gamification-create-level-def.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Administer gamification, Configuring communities, Communities, Customer Service Management]
---

# Manage gamification levels

Manage the predefined levels for global, forum, and topic expertise.

## Before you begin

Role required: sn\_gamification.admin

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## About this task

Gamification includes predefined global, forum, and topic levels.

## Procedure

1.  Navigate to **All** > **Gamification** > **Configuration** > **Levels**.

2.  View the existing definitions for global, forum, and topic levels.

3.  Change the **Level Name** if required.

4.  Click **Submit**.

    Adding new level definitions is not recommended unless there is a strong use case. If you need to add or modify level ranges in existing level definitions, see [Manage gamification level ranges](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-create-level-range.md).


**Parent Topic:**[Administer gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification-administer.md)