Manage gamification level ranges

---
title: Manage gamification level ranges
description: Manage level ranges for a gamification level definition, to recognize the expertise level of your community users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/gamification-create-level-range.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Administer gamification, Configuring communities, Communities, Customer Service Management]
---

# Manage gamification level ranges

Manage level ranges for a gamification level definition, to recognize the expertise level of your community users.

## Before you begin

Role required: sn\_gamification.admin

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## About this task

Gamification includes predefined global, forum, and topic levels. Each level definition can have several level ranges and the system is predefined with 10 ranges for global level and five ranges each for the forum and topic levels. Each range should not overlap and must have a unique start value.

## Procedure

1.  Navigate to **All** > **Gamification** > **Levels**.

2.  Select the desired level \(global, forum, or topic\).

3.  Modify the **Level Range Name**.

4.  Modify the **Points Start** field.

    Each range should not overlap and must have a unique start value.

5.  Click **Submit**.

    Level ranges are updated on the Community portal.


**Parent Topic:**[Administer gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification-administer.md)