Remove a badge from a user

---
title: Remove a badge from a user
description: Remove a gamification badge from a community user if it is no longer relevant for that user.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/gamification-remove-user-badge.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Moderate gamification, Gamification, Using communities, Communities, Customer Service Management]
---

# Remove a badge from a user

Remove a gamification badge from a community user if it is no longer relevant for that user.

## Before you begin

Role required: sn\_gamification.moderator, sn\_gamification.admin

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Procedure

1.  Navigate to **All** > **Community** > **Gamification Data** > **Profile Badges**.

2.  Select the **Active** field for the desired user and badge.

3.  Change the **Active** field to false.

4.  Click **Update**.

    The badge is removed for that user and is no longer visible on the community portal.


**Parent Topic:**[Moderate gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification-moderate.md)