Mention a user in the community

task australia Updated Sep 10, 2026 1 min read mention-users-community.md

Draw attention to your content in the community by mentioning other community users in the post.

Before you begin

Role required: sn_communities.community_user

Important:

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

About this task

You can mention users in questions, blogs, events, comments, and answers.

Note: The user mentions feature is not enabled for document or video content types.

You can mention users in Communities in the following ways.

Procedure

From the community, perform one of the following actions.
- Post content to the community and place your cursor in the script editor.
- Click the content you want to comment on or reply to.
Enter the @ symbol followed by the user's name.

Note: You can mention multiple community users in the post.

An email notification is sent to the community users you selected and their followers. any community users that follow the user. The activity feed is also updated.

Note: Followers can set their notification preferences to enable or disable notifications of user mentions.

Parent Topic:Post and respond to content in the community

52 lines · 2.2 KB Wrap lines

---
title: Mention a user in the community
description: Draw attention to your content in the community by mentioning other community users in the post.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/mention-users-community.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Post and respond to content in the community, Using communities, Communities, Customer Service Management]
---

# Mention a user in the community

Draw attention to your content in the community by mentioning other community users in the post.

## Before you begin

Role required: sn\_communities.community\_user

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## About this task

You can mention users in questions, blogs, events, comments, and answers.

**Note:** The user mentions feature is not enabled for document or video content types.

You can mention users in Communities in the following ways.

## Procedure

1. From the community, perform one of the following actions.

- Post content to the community and place your cursor in the script editor.
- Click the content you want to comment on or reply to.
2. Enter the @ symbol followed by the user's name.

**Note:** You can mention multiple community users in the post.

An email notification is sent to the community users you selected and their followers. any community users that follow the user. The activity feed is also updated.

**Note:** Followers can set their notification preferences to enable or disable notifications of user mentions.

**Parent Topic:**[Post and respond to content in the community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/post-respond-content.md)