Moderate a community

---
title: Moderate a community
description: Community moderators can manage content quality by reducing the inappropriate content that is posted on the community.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/moderate-communities.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 4
breadcrumb: [Configuring communities, Communities, Customer Service Management]
---

# Moderate a community

Community moderators can manage content quality by reducing the inappropriate content that is posted on the community.

## Before you begin

Role required: sn\_communities.community\_moderator, sn\_communities.forum\_moderator, or sn\_communities.moderation\_admin

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Procedure

1.  Define your requirements for Community moderation.

    -   Should first-time posters receive automatic moderation?
    -   Which words should be banned from user content?
    -   Should the system prevent content containing banned words from being posted?
    -   Should users be able to report inappropriate content?
    -   How many offenses can a user commit before the system bans them automatically?
2.  Navigate to **Community** and choose the **Moderation** or **Moderation Tasks** menu and the module you require.

3.  Configure one or more of the following aspects for your community.


-   **[Configure general moderation settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-general-settings-moderation.md)**  
Configure when to moderate content for users and user groups.
-   **[Configure moderation settings for a new user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/define-moderation-new-users.md)**  
Configure the system to prevent inappropriate user contributions.
-   **[Assign a moderation task to your assignment group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/assign-moderation-task-assignment-group.md)**  
Change the assignment group to assign a moderation task to your assignment group.
-   **[Configure abuse reporting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-abuse-reporting.md)**  
Configure whether users can report content and profile abuse, set an abuse reporting threshold, and define reasons for abuse reporting.
-   **[Configure user banning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-banning.md)**  
Set the number of offenses a user can make before they are banned from creating or editing content.
-   **[Configure moderation filters](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-moderation-filters.md)**  
Create moderation filters to manage how content is moderated.
-   **[Ban a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/ban-a-user.md)**  
You can ban a user from creating or editing content, for example, a user can be banned for posting inappropriate content.
-   **[Revoke a user ban](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/ban-user-revoke-ban.md)**  
Revoke a user ban to allow a user to create and edit content again.
-   **[Approve or reject content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/approve-reject-content.md)**  
Approve or reject content that a user reported as inappropriate or that is associated with a particular community profile.
-   **[Disable comments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/disable-comments.md)**  
Disable comments on a blog, document, video, event, or question to avoid users from posting comments.
-   **[Remove content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/remove-content.md)**  
Remove content that does not meet community standards.
-   **[Harvest knowledge from a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/create-knowledge-from-communities.md)**  
Harvest knowledge from a community and create structured knowledge articles from unstructured discussions around a question.

**Parent Topic:**[Configuring communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-communities.md)

**Related topics**  


[Community content types]()

[Community feedback types]()

[Community access types]()

[Platform Analytics Solutions for Communities]()

[Migrate Social Q&A data to Communities]()

[View community logs]()

[View community feedback and bookmarks tables]()

[Create a case from a discussion]()

[Enable knowledge harvesting]()

[Activate Communities plugins]()

[Community setup guide for admins]()

[Configure community content types]()

[Configure video sources for a community]()

[Configure community forums]()

[Forum and user permissions management]()

[Configure the community profile]()

[Create community Terms and Conditions]()

[Enable users to self-register to a community]()

[Administer gamification]()

[Community Service Portal]()