Email a community user

---
title: Email a community user
description: Send a private message to a community user directly from the community.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/private-message-community-user.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Using communities, Communities, Customer Service Management]
---

# Email a community user

Send a private message to a community user directly from the community.

## Before you begin

Role required: sn\_communities.admin, sn\_communities.community\_moderator, sn\_communities.forum\_admin, or sn\_communities.forum\_moderator

An email client must be configured.

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## About this task

Uses for private messaging can include warning a user about use of a banned word, welcoming a new user, or informing users about incorrectly placed content in a forum. You can privately message a user from any community content, a comment, the Leaderboard, or the Community Profile page.

## Procedure

1.  Navigate to the community homepage.

2.  Point to the community user name.

3.  Click **Email User**.

    **Note:** The email opens in your local email client.


**Parent Topic:**[Using communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/using-communities.md)

**Related topics**  


[Community homepage features for logged in users]()

[Navigating the activity feed]()

[Navigating the forum homepage]()

[Community homepage features for non-logged in users]()

[Self-register to a community]()

[Search the community]()

[Use a community profile]()

[Community subscriptions]()

[Request membership to a forum]()

[Accept an invitation to join a forum]()

[Post and respond to content in the community]()

[Report inappropriate community content]()

[Add featured content in a community]()

[View a list of questions and create a case]()

[Gamification]()