Refine your search results

task australia Updated Sep 10, 2026 1 min read refine-search-results.md

Refine your search results to narrow down the content displayed.

Before you begin

Role required: sn_communities.community_user

Important:

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Procedure

Navigate to the community homepage.
Enter a keyword in the Search field.
From the Refine Results panel, choose from the following options.
- To filter and customize your search results, click any option under Types. For example, click Profile to view the profiles that matches with the search keyword. The details of the profile such as display name, gamification information-points and badges, bio, user title and company appear. To reverse this action, click the x icon of the corresponding item. To remove all filters, click Clear All.
- Select any item from the Forums, Topics, or Authors fields to filter by forum, sub forum, topic, or author. You can add multiple forums, sub forums, topics, and authors and click anywhere on the screen to display the results.
- To filter by the time period that the content was posted, click any Last Updated item.
- Click the – icon of any category to collapse the category and save space. Click the + icon to restore a collapsed category. The search results page displays content based on the filter criteria.

Parent Topic:Search the community

44 lines · 2.3 KB Wrap lines

---
title: Refine your search results
description: Refine your search results to narrow down the content displayed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/refine-search-results.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Search the community, Using communities, Communities, Customer Service Management]
---

# Refine your search results

Refine your search results to narrow down the content displayed.

## Before you begin

Role required: sn\_communities.community\_user

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Procedure

1. Navigate to the community homepage.

2. Enter a keyword in the **Search** field.

3. From the **Refine Results** panel, choose from the following options.

- To filter and customize your search results, click any option under **Types**. For example, click Profile to view the profiles that matches with the search keyword. The details of the profile such as display name, gamification information-points and badges, bio, user title and company appear. To reverse this action, click the **x** icon of the corresponding item. To remove all filters, click **Clear All**.
- Select any item from the **Forums**, **Topics**, or **Authors** fields to filter by forum, sub forum, topic, or author. You can add multiple forums, sub forums, topics, and authors and click anywhere on the screen to display the results.
- To filter by the time period that the content was posted, click any **Last Updated** item.
- Click the **–** icon of any category to collapse the category and save space. Click the **+** icon to restore a collapsed category.
The search results page displays content based on the filter criteria.

**Parent Topic:**[Search the community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/search.md)