Communities
reference australia Updated Sep 10, 2026 5 min read servicenow-communities.md
With the ServiceNow® Communities application, connect, engage, and collaborate with your employees, customers, partners, and prospects. Your users get quick responses to their issues by posting questions, reviewing blogs or videos, and searching for previous discussions. It is an essential component of your self-service strategy along with Knowledge Base and Service Catalog.
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--- title: Communities description: With the ServiceNow Communities application, connect, engage, and collaborate with your employees, customers, partners, and prospects. Your users get quick responses to their issues by posting questions, reviewing blogs or videos, and searching for previous discussions. It is an essential component of your self-service strategy along with Knowledge Base and Service Catalog. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/servicenow-communities.html release: australia product: Communities classification: communities topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 5 breadcrumb: [Customer Service Management] --- # Communities With the ServiceNow® Communities application, connect, engage, and collaborate with your employees, customers, partners, and prospects. Your users get quick responses to their issues by posting questions, reviewing blogs or videos, and searching for previous discussions. It is an essential component of your self-service strategy along with Knowledge Base and Service Catalog. <table id="simpletable_g33_wwg_vt" class="simpletableBody"><tbody><tr><td> **Explore** - [Communities roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-roles.md) - [Community content types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/c_communities-content-types.md) - [Configure community forums](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-forums-topics.md) - [Forum and user permissions management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-permissions.md) - [Community subscriptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/c_communities-subscriptions.md) - [Gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification.md) - [Domain separation and Communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/domain-separation-communities.md) </td><td> **Set up** - [Activate Communities plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/activate-communities.md) - [Properties installed with Communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-properties.md) - [Community setup guide for admins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/r_setup-communities-admin.md) </td><td> **Administer** - [Create a forum](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/create-forum.md) - [Create a forum user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/add-user.md) - [Create a forum permission](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/create-forum-permission.md) - [Invite users to become members of a forum](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/invite-users-forum.md) - [Configure the community profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-community-profile.md) - [Enable users to self-register to a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-registration.md) - [Enable knowledge harvesting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-km-integration-configure.md) - [View the Communities performance dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/view-communities-dashboard.md) - [Configure announcement for community members](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/manage-announcements.md) - [Moderate a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/moderate-communities.md) - [Administer gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification-administer.md) </td></tr><tr><td> **Use** - [Community homepage features for logged in users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/c_communities-service-portal.md) - [Request membership to a forum](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/request-membership-forum.md) - [Search the community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/search.md) - [Subscribe to content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/subscribe.md) - [Ask a question in the community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/create-question.md) - [Post a blog in the community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/create-blog.md) - [Post a video in the community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/create-video.md) - [Post a document in the community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/create-document.md) - [Post a community event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/create-event.md) - [Bookmark community content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/bookmark-content.md) - [Provide feedback on community content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/provide-feedback.md) - [Report inappropriate community content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/report-content.md) - [Manage your community profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/view-user-profile.md) - [Follow a community user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/follow-user.md) - [Harvest knowledge from a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/create-knowledge-from-communities.md) - [View a list of questions and create a case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/case-mgmt-integration-view-list.md) - [Moderate gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification-moderate.md) </td><td> **Develop** - [Developer training](https://developer.servicenow.com/app.do#!/training/landing) - [Developer documentation](https://developer.servicenow.com/app.do#!/documentation) </td><td> **Troubleshoot and get help** - [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) - [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) - Ask or answer questions in the [ServiceNow Community](https://community.servicenow.com). </td></tr><tr><td> </td><td> </td><td> </td></tr></tbody> </table>
| title | Communities |
| description | With the ServiceNow Communities application, connect, engage, and collaborate with your employees, customers, partners, and prospects. Your users get quick responses to their issues by posting questions, reviewing blogs or videos, and searching for previous discussions. It is an essential component of your self-service strategy along with Knowledge Base and Service Catalog. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/communities/servicenow-communities.html |
| release | australia |
| product | Communities |
| classification | communities |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 5 |
| breadcrumb | Customer Service Management |