Component properties for the Case create

---
title: Component properties for the Case create
description: Component properties enable you to configure the behavior of the Case create component instance on a third-party website.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/comp-properties-case-create.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Web Embeddables component properties, Web Embeddables reference, Reference, Customer Service Management]
---

# Component properties for the Case create

Component properties enable you to configure the behavior of the Case create component instance on a third-party website.

<table id="table_csm_base_entities"><thead><tr><th>

Component property

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Record producer

</td><td>

The system identifier \(sys\_id\) of the record.The default label is `Create case for a product` and sys\_id is **de45c412c312310015519f2974d3ae1b**.

</td></tr><tr><td>

Prefill fields

</td><td>

Query that automatically populates fields on the form.

</td></tr><tr><td>

Hide record created confirmation

</td><td>

Option to show or hide a confirmation message when a record is submitted.By default, it shows record confirmation message.

</td></tr><tr><td>

Confirmation text

</td><td>

Text appears when the case is submitted successfully on a third-party website.

</td></tr><tr><td>

Confirmation sub-text

</td><td>

Subtext appears when the case is submitted successfully on a third-party website.

</td></tr><tr><td>

Hide reference number

</td><td>

Option to show or hide the reference number of the record on the confirmation message.By default, it shows reference number.

</td></tr><tr><td>

Reference number label

</td><td>

Display label of the reference number on the confirmation message.

</td></tr><tr><td>

Hide primary button

</td><td>

Option to show or hide a primary button on the confirmation message.By default, it shows primary button.

</td></tr><tr><td>

Primary button label

</td><td>

Display label of a primary button on the confirmation message.

</td></tr><tr><td>

Hide secondary button

</td><td>

Option to show or hide a secondary button on the confirmation message.By default, it shows secondary button.

</td></tr><tr><td>

Secondary button label

</td><td>

Display label of a secondary button on the confirmation message.

</td></tr><tr><td>

Hide errors

</td><td>

Option to show or hide error messages for the end user on the third-party website.By default, it shows errors.

</td></tr><tr><td>

Hide notifications

</td><td>

Option to show or hide component notifications.By default, it shows notification.

</td></tr></tbody>
</table>**Related topics**  


[Configure the Case create component instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/config-case-create-component-on-instance.md)

[Embed the Case create component instance on the third-party website](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-case-create-component-on-third-party-website.md)

[Event handlers in the Case create component](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/we-case-create-event-handlers.md)

[Sample code for the Case create component](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/we-case-create-sample-code.md)