Configure the Account and Consumer forms for B2B2C

---
title: Configure the Account and Consumer forms for B2B2C
description: Enable account consumers to view the Account Consumers related list for the Case and Workspace views.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/config-b2b2c-data-model-forms.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure customer data models for B2B2C, Data models, Set up your environment, Configure, Customer Service Management]
---

# Configure the Account and Consumer forms for B2B2C

Enable account consumers to view the Account Consumers related list for the Case and Workspace views.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Customer Service** > **Customer** > **Accounts** and select an account.

2.  Add the **Account Consumer>Account** related list to the Account form for the Case and Workspace views.

    1.  Select **View** > **Case** from the Additional actions menu \[Omitted image "icon-menu.png"\] Alt text: additional actions menu.

    2.  Select **Configure** > **Related Lists** from the Additional actions menu \[Omitted image "icon-menu.png"\] Alt text: additional actions menu.

    3.  Select **Account Consumer>Account** in the **Available** column and move it to the **Selected** column.

    4.  Select **Save**.

    5.  Select **View** > **Workspace** from the Additional actions menu \[Omitted image "icon-menu.png"\] Alt text: additional actions menu.

    6.  Repeat steps 2b–2d.

3.  Navigate to **Customer Service** > **Consumers** and select a consumer.

4.  Add the **Account Consumer>Account** related list to the Consumer form for the Case and Workspace views.

    1.  Select **View** > **Case** from the Additional actions menu \[Omitted image "icon-menu.png"\] Alt text: additional actions menu.

    2.  Select **Configure** > **Related Lists** from the Additional actions menu \[Omitted image "icon-menu.png"\] Alt text: additional actions menu.

    3.  Select **Account Consumer>Account** in the Available column and move it to the Selected column.

    4.  Select **Save**.

    5.  Select **View** > **Workspace** from the Additional actions menu \[Omitted image "icon-menu.png"\] Alt text: additional actions menu.

    6.  Repeat steps 4b–4d.