Configure service catalogs

---
title: Configure service catalogs
description: Service catalogs enable agents to submit requests on behalf of customers directly from within CRM Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/config-csm-config-ws-service-catalog.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up CRM Workspace, CRM Workspace, Organize agent workspaces, Configure, Customer Service Management]
---

# Configure service catalogs

Service catalogs enable agents to submit requests on behalf of customers directly from within CRM Workspace.

## Before you begin

Role required: workspace\_admin, ui\_builder\_admin, admin

## About this task

Using service catalogs, agents can quickly initiate service requests during customer interactions without leaving the workspace.

## Procedure

1.  Navigate to **All** > **Service Portal** > **Portals**.

2.  Select **Service Workspace Portal**.

3.  Select the Catalogs related list and then select **Edit**.

    **Note:** If you are unable to select the Catalogs related list, make sure you are in the Service Catalog - Service Workspace application.

4.  Select and add the desired catalogs to the Catalogs list.

    For example, add Customer Service.

5.  Select **Save**.


## Result

The system displays the catalog items belonging to the configured service catalogs in CRM Workspace.