Customize a record page

task australia Updated Sep 10, 2026 1 min read config-csm-ws-custom-record-page.md

To customize a record page, you first create a variant, or copy, of the page and then make changes to the variant.

Before you begin

Role required: workspace_admin, ui_builder_admin, admin

Procedure

Navigate to All > Now Experience Framework > UI Builder.
Select the CRM Workspace experience.
Select the desired page in the Page list.

For example, select Record page.
Select the desired default record page from the Variants list.

For example, select CSM default record page.
Select the additional actions menu for this page and then select Duplicate to create a copy of the page variant.
Rename the copy of the page variant.
1. Select the copy of the page variant in the Variants list.
2. Select the additional actions menu for this page and then select Edit page variant settings.
3. Enter a new name in the Variant name field.
4. Select Save
Now you can customize the page variant.

For more information, see the following UI Builder topics:
To delete a page variant:
1. Locate the page variant to be deleted in the Pages and variants list.
2. Select the additional actions menu for this page variant and then select Delete variant.
3. On the confirmation dialog, select Delete.
The system removes the page variant from the Pages and variants list.

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---
title: Customize a record page
description: To customize a record page, you first create a variant, or copy, of the page and then make changes to the variant.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/config-csm-ws-custom-record-page.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up CRM Workspace, CRM Workspace, Organize agent workspaces, Configure, Customer Service Management]
---

# Customize a record page

To customize a record page, you first create a variant, or copy, of the page and then make changes to the variant.

## Before you begin

Role required: workspace\_admin, ui\_builder\_admin, admin

## Procedure

1. Navigate to **All** &gt; **Now Experience Framework** &gt; **UI Builder**.

2. Select the CRM Workspace experience.

3. Select the desired page in the **Page** list.

For example, select **Record page**.

4. Select the desired default record page from the Variants list.

For example, select CSM default record page.

5. Select the additional actions menu for this page and then select **Duplicate** to create a copy of the page variant.

6. Rename the copy of the page variant.

1. Select the copy of the page variant in the Variants list.

2. Select the additional actions menu for this page and then select **Edit page variant settings**.

3. Enter a new name in the **Variant name** field.

4. Select **Save**

7. Now you can customize the page variant.

For more information, see the following UI Builder topics:

- [Work with pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/work-pages.md)
- [Work with components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/work-components.md)
- [Layouts in UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/work-layouts.md)
8. To delete a page variant:

1. Locate the page variant to be deleted in the **Pages and variants** list.

2. Select the additional actions menu for this page variant and then select **Delete variant**.

3. On the confirmation dialog, select **Delete**.

The system removes the page variant from the **Pages and variants** list.