Configure email and comment notifications

---
title: Configure email and comment notifications
description: Add a script to the email reply or case comment template to include all case activities in email replies and notifications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/config-email-notifications.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure email replies and notifications for cases, Email to case, Configure Email, Configure omnichannel, Configure, Customer Service Management]
---

# Configure email and comment notifications

Add a script to the email reply or case comment template to include all case activities in email replies and notifications.

## Before you begin

Role required: admin

## Procedure

1.  Update comment notifications.

    1.  Navigate to **All** > **System Notifications** > **Notifications**.

    2.  In the **Email template** column, enter `case.commented.for.customer`.

    3.  In the **case.commented.for.customer** system property, add the following script to the **Message HTML** field: `${mail_script:get_emails_comments_activity_history}`.

    4.  Save the field.

2.  Update email notifications.

    1.  Navigate to **All** > **Email client templates** > **Reply**.

    2.  In the **reply-received** system property, add the following script to the **Body HTML** field: `${mail_script:get_emails_comments_activity_history}`.

    3.  Save the field.


## Result

All emails and comments are now included in the email replies and notifications.