Configure the service selector modal size
task australia Updated Sep 10, 2026 1 min read config-service-selector-modal-size.md
The service selector modal displays a list of available services to an agent when they are creating a case. Users with the admin role can configure the size of the service selector modal.
Before you begin
Role required: admin
Procedure
-
Navigate to the sys_declarative_action_payload_definition.list in the application navigator to display the Action Payload Definitions list.
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Filter the Label field to display Case Type Selector.
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Select the desired record from the Key column.
-
Edit the record and change the size of the modal in the Payload field.
The following choices are available: small, medium, large, xl. For example, enter:
"size": "xl", -
Select Update.
36 lines · 1.4 KB
---
title: Configure the service selector modal size
description: The service selector modal displays a list of available services to an agent when they are creating a case. Users with the admin role can configure the size of the service selector modal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/config-service-selector-modal-size.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring customer service case types, Customer service case types, Case management, Organize agent workspaces, Configure, Customer Service Management]
---
# Configure the service selector modal size
The service selector modal displays a list of available services to an agent when they are creating a case. Users with the admin role can configure the size of the service selector modal.
## Before you begin
Role required: admin
## Procedure
1. Navigate to the **sys\_declarative\_action\_payload\_definition.list** in the application navigator to display the Action Payload Definitions list.
2. Filter the **Label** field to display Case Type Selector.
3. Select the desired record from the **Key** column.
4. Edit the record and change the size of the modal in the **Payload** field.
The following choices are available: small, medium, large, xl. For example, enter: `"size": "xl",`
5. Select **Update**.
| title | Configure the service selector modal size |
| description | The service selector modal displays a list of available services to an agent when they are creating a case. Users with the admin role can configure the size of the service selector modal. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/config-service-selector-modal-size.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configuring customer service case typesCustomer service case typesCase managementOrganize agent workspacesConfigureCustomer Service Management |