Configure the ServiceNow Add-in for Microsoft Outlook

---
title: Configure the ServiceNow Add-in for Microsoft Outlook
description: Configure user roles and download the office add-in manifest file in order to use the ServiceNow Add-in for Microsoft Outlook.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/config-servicenow-outlook.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrating with Microsoft Outlook, Integrate, Customer Service Management]
---

# Configure the ServiceNow Add-in for Microsoft Outlook

Configure user roles and download the office add-in manifest file in order to use the ServiceNow Add-in for Microsoft Outlook.

## Before you begin

Role required: admin or both sn\_csm\_proxy\_cont and sn\_customerservice.contact\_manager roles.

## Procedure

1.  Go to your ServiceNow instance.

2.  Navigate to **ServiceNow Add-Ins for Office** > **Office Add-In-Manifests**.

3.  Click **ServiceNow for CSM**.

4.  Click **Download Manifest** to download the Microsoft Office add-in manifest file.

5.  Provide the downloaded `manifest.xml` file to the account manager to enable the installation of the add-in.


**Related topics**  


[Install the ServiceNow Add-in for Microsoft Outlook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/install-servicenow-outlook.md)