Configure activity groups for the Customer History view

---
title: Configure activity groups for the Customer History view
description: Create an activity group and then add activity types to the activity group.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-activity-groups-ca.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure the Customer History view, Configure Customer Central, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Configure activity groups for the Customer History view

Create an activity group and then add activity types to the activity group.

## Before you begin

Role required: admin

## About this task

An activity group is a logical grouping of activity types. An activity group is displayed in the activity feed based on the facet selected.

Activity groups are displayed in the Customer History view in CRM Workspace.

\[Omitted image "static-facet.png"\] Alt text: Activity groups view in Agent Workspace displaying Chat and Phone as the activity group types.

Learn more about configuring activity groups from the following video tutorial.

## Procedure

1.  Navigate to **All** > **Customer Central** > **Customer History** > **Guided Setup**.

2.  Select **Get Started** under Activity Feed.

3.  Select **Configure** beside Activity Groups.

4.  Select **New**.

5.  Fill out the fields, as required.

<table id="table_iwy_ths_mlb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Select a name for the activity group.

</td></tr><tr><td>

Table name

</td><td>

Select the table that stores the object on which the activities in this group are performed. Usually, it is the same as the Activity Source selected in the Activity Type.

</td></tr></tbody>
</table>6.  Once you have created an activity group, select it from the Activity Group list and add the activity types to the group.

7.  On the Activity Types related list, select **New**.

8.  Fill out the fields, as required.

    |Field|Description|
    |-----|-----------|
    |Activity type|Select the activity type you want to add to the activity group.|
    |Activity group field|Select the field from the Activity Source table that identifies the object in the table associated to the Activity Group.|

9.  Select **Submit**.