Configuring an agent calendar

---
title: Configuring an agent calendar
description: Users with the agent calendar administrator role can perform several calendar configuration tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-agent-calendar.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Agent calendar, Schedules and sites, Use, Customer Service Management]
---

# Configuring an agent calendar

Users with the agent calendar administrator role can perform several calendar configuration tasks.

## Configuration overview

You can configure the following for an agent calendar:

-   [Create an event configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-agent-calendar-event-config.md)

    Create configurations for each type of entry displayed on the agent calendar. Entries could include case tasks, work order tasks, appointments, or schedule entries such as event types that you could track and manage on the team calendar.

-   [Create a work schedule for an agent or technician](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-agent-work-schedule.md)

    Create one or more work schedules for a customer service agent or a field service technician.

-   [Create a personal event for an agent or technician](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-personal-event-for-agent.md)

    Create personal events that appear on an agent's personal calendar.

-   [Create a schedule to use with the agent calendar](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-schedule-agent-calendar.md)

    Create a schedule to use with the agent calendar.


**Related topics**  


[Managing agent calendar](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/agent-calendar.md)

[Use the agent calendar](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/use-agent-calendar.md)