Configure case action status

---
title: Configure case action status
description: The case action status feature displays the status of cases in the Cases list. Customer service agents can use this feature to easily identify cases that need attention and quickly prioritize their work.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-case-action-status.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Case action status, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Configure case action status

The case action status feature displays the status of cases in the Cases list. Customer service agents can use this feature to easily identify cases that need attention and quickly prioritize their work.

## Before you begin

Role required: csm\_guided\_setup\_user and admin

## About this task

Visual indicators in the Action Status column on the case list highlight case status:

-   **Needs attention**: A blue indicator highlights cases that require attention, such as cases that have been updated by customers or internal users and are waiting for input or review. A blue indicator highlights cases that need attention.
-   **Blocked**: A red indicator highlights cases that are blocked, such as cases that have open related task records or are waiting for customer feedback.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Administration** > **Guided Setup**.

2.  On the Getting Started page of the guided setup, click **Get Started**

3.  In the Case Management category, view the list of tasks to configure the feature.

    |Task|Description|
    |----|-----------|
    |Activate Case Action Status|Activate the Case Action Status plugin \(com.snc.csm\_action\_status\) plugin to enable the case action status feature.|
    |Configure actionable case flows|Enable or disable the actionable case flows that are provided with the Case Action Status plugin.|

4.  To perform a task, click **Configure**.

    This button opens the page in your instance where the configuration is completed.


**Related topics**  


[Case action status](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/case-action-status-csm-workspace.md)