Configure fields on the Contact Card in the Customer Information view

task australia Updated Sep 3, 2026 1 min read configure-contact-card-fields.md

Change the fields that display on the Contact Card in the Customer Information view of the CRM Workspace. Edit the Contact Card - Fields Generator client script to add fields beyond the out-of-the-box defaults.

Before you begin

Role required: admin

About this task

The out-of-the-box Contact and Consumer record configurations ship with a fixed set of default fields on the Contact Card, and their Fields value on the Record Configuration form is locked. To display additional or different fields on the Contact Card, edit the Contact Card - Fields Generator client script for the Customer Central experience in UI Builder.

The Contact Card displays the following default fields for each context table:

Context table	Default fields
Contact [customer_contact]	Mobile phone, Business phone, Account, Email, Location.Street, Location.City, Location.State/Province, Country code, Active
Consumer [csm_consumer]	Mobile phone, Business phone, Email, Street, City, State

Procedure

Navigate to All > Now Experience Framework > UI Builder.
Select the Customer Central experience.
Open the Customer Information page, and then select the Customer Information Default variant.
In the left panel, under Client scripts, select Contact Card - Fields Generator.
In the Edit client script dialog, locate the DEFAULT_FIELDS object and the entry for the context table you want to modify.

The entry key matches the context table name: customer_contact for Contact, and csm_consumer for Consumer.
Edit the fields value to add or remove field names.

The value is a comma-separated string of field names on the context table. Use dot-walked notation for related fields, for example location.city.
Select Apply.

58 lines · 2.8 KB Wrap lines

---
title: Configure fields on the Contact Card in the Customer Information view
description: Change the fields that display on the Contact Card in the Customer Information view of the CRM Workspace. Edit the Contact Card - Fields Generator client script to add fields beyond the out-of-the-box defaults.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-contact-card-fields.html
release: australia
topic_type: task
last_updated: "2026-09-03"
reading_time_minutes: 1
breadcrumb: [Configure the Customer Information view using CSM Agent Workspace, Configure Customer Central, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Configure fields on the Contact Card in the Customer Information view

## Before you begin

Role required: admin

## About this task

The out-of-the-box **Contact** and **Consumer** record configurations ship with a fixed set of default fields on the Contact Card, and their **Fields** value on the Record Configuration form is locked. To display additional or different fields on the Contact Card, edit the **Contact Card - Fields Generator** client script for the **Customer Central** experience in UI Builder.

The Contact Card displays the following default fields for each context table:

|Context table|Default fields|
|-------------|--------------|
|Contact \[customer\_contact\]|Mobile phone, Business phone, Account, Email, Location.Street, Location.City, Location.State/Province, Country code, Active|
|Consumer \[csm\_consumer\]|Mobile phone, Business phone, Email, Street, City, State|

## Procedure

1. Navigate to **All** &gt; **Now Experience Framework** &gt; **UI Builder**.

2. Select the **Customer Central** experience.

3. Open the **Customer Information** page, and then select the **Customer Information Default** variant.

4. In the left panel, under **Client scripts**, select **Contact Card - Fields Generator**.

5. In the Edit client script dialog, locate the `DEFAULT_FIELDS` object and the entry for the context table you want to modify.

The entry key matches the context table name: `customer_contact` for **Contact**, and `csm_consumer` for **Consumer**.

6. Edit the `fields` value to add or remove field names.

The value is a comma-separated string of field names on the context table. Use dot-walked notation for related fields, for example `location.city`.

7. Select **Apply**.

**Related topics**

[Configure records for the Customer Information view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-ci-records.md)