Configure consumers
task australia Updated Sep 10, 2026 1 min read configure-csm-consumers.md
A consumer is a customer in the business-to-consumer (B2C) business model.
Before you begin
Role required: csm_guided_setup_user or admin
About this task
Consumers can have multiple addresses, one of which is the primary address.
Procedure
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You can import existing consumers using a guided setup.
-
You can create consumers using the Customer Service Management application.
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--- title: Configure consumers description: A consumer is a customer in the business-to-consumer \(B2C\) business model. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-csm-consumers.html release: australia topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Customer data, Set up your environment, Configure, Customer Service Management] --- # Configure consumers A consumer is a customer in the business-to-consumer \(B2C\) business model. ## Before you begin Role required: csm\_guided\_setup\_user or admin ## About this task Consumers can have multiple addresses, one of which is the primary address. ## Procedure - You can import existing consumers using a guided setup. - You can create consumers using the Customer Service Management application.
| title | Configure consumers |
| description | A consumer is a customer in the business-to-consumer \(B2C\) business model. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/configure-csm-consumers.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Customer dataSet up your environmentConfigureCustomer Service Management |