Integrate with IT Service Management using Guided Setup

---
title: Integrate with IT Service Management using Guided Setup
description: Use the Guided Setup to integrate Customer Service Management with the Request, Incident, Problem, and Change Management applications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-csm-sm-integration.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up CSM integration with IT Service Management, Integrate with IT Service Management, Integrate, Customer Service Management]
---

# Integrate with IT Service Management using Guided Setup

Use the Guided Setup to integrate Customer Service Management with the Request, Incident, Problem, and Change Management applications.

## Before you begin

Role required: csm\_guided\_setup\_user or admin

## About this task

To configure the integration with the Request, Incident, Problem, and Change Management applications, use the Customer Service guided setup. The guided setup takes you through the setup and configuration process.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Administration** > **Guided Setup**.

2.  On the Getting Started page of the guided setup, click **Get Started**.

3.  In the Integration with Service Management category, click **Get Started**.

    The Integration with Service Management page opens with a list of tasks to activate plugins and assign roles.

4.  To perform a task, click **Configure**.

    This button opens the page in your instance where the configuration is completed.