Configure email addresses and properties for email to case
concept australia Updated Sep 30, 2026 1 min read configure-email-addresses-properties-email-to-case.md
Set up which incoming emails create cases and which product each email address is tied to.
Customers submit cases by emailing the addresses you create in the Email Accounts application. You decide which incoming address creates a case automatically and link addresses to products so cases reach the right teams. You also set the subject line prefix that triggers case creation and choose whether to create cases for senders who aren't in the system yet.
Keywords Email to case
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--- title: Configure email addresses and properties for email to case description: Set up which incoming emails create cases and which product each email address is tied to. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-email-addresses-properties-email-to-case.html release: australia topic_type: concept last_updated: "2026-09-30" reading_time_minutes: 1 keywords: [Email to case] breadcrumb: [Email to case, Configure Email, Configure omnichannel, Configure, Customer Service Management] --- # Configure email addresses and properties for email to case Set up which incoming emails create cases and which product each email address is tied to. Customers submit cases by emailing the addresses you create in the [Email Accounts application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_EmailAccounts.md). You decide which incoming address creates a case automatically and link addresses to products so cases reach the right teams. You also set the subject line prefix that triggers case creation and choose whether to create cases for senders who aren't in the system yet.
| title | Configure email addresses and properties for email to case |
| description | Set up which incoming emails create cases and which product each email address is tied to. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/configure-email-addresses-properties-email-to-case.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-30 |
| reading_time_minutes | 1 |
| keywords | Email to case |
| breadcrumb | Email to caseConfigure EmailConfigure omnichannelConfigureCustomer Service Management |