Integrate with Continual Improvement Management

---
title: Integrate with Continual Improvement Management
description: Customer Service Management provides an integration with the Continual Improvement Management application. This integration enables you to request improvement opportunities and to implement phases and tasks to meet performance goals, track progress, and measure success.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-integration-cim-csm.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrating with Continual Improvement Management, Integrate, Customer Service Management]
---

# Integrate with Continual Improvement Management

Customer Service Management provides an integration with the Continual Improvement Management application. This integration enables you to request improvement opportunities and to implement phases and tasks to meet performance goals, track progress, and measure success.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **System Definition** > **Plugins**.

2.  Search for the Continual Improvement Management \(com.sn\_cim\) plugin.

3.  Click **Activate**.