Configure Location Based Holiday Calendar

---
title: Configure Location Based Holiday Calendar
description: Create location‑based holiday calendars that align regional holidays with fixed or rotating shifts, enabling accurate workforce scheduling and reduced manual effort.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-location-based-holiday-calendar.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Location Based Holiday Calendar Management, Agent management, Use, Customer Service Management]
---

# Configure Location Based Holiday Calendar

Create location‑based holiday calendars that align regional holidays with fixed or rotating shifts, enabling accurate workforce scheduling and reduced manual effort.

## Before you begin

Role required: admin

## About this task

Location‑based holiday calendars streamline workforce scheduling by aligning regional holidays with fixed and rotating shift patterns, enabling accurate shift planning and reduced manual effort. Administrators can configure user schedules, rotations, and task visibility to support diverse work arrangements. For example, U.S. Holidays, British Holidays, and Australian Holidays. For example, U.S. Holidays, British Holidays, and Australian Holiday.

## Procedure

1.  Navigate to **All** > **Location Schedules** and perform one of the following actions:

<table id="choicetable_l4w_jrb_m3c"><thead><tr><th align="left" id="d160808e73">

Option

</th><th align="left" id="d160808e76">

Description

</th></tr></thead><tbody><tr><td id="d160808e82">

**Create a configuration from an existing event configuration**

</td><td>

-   Select the desired configuration.
-   Right-click the form header and select Insert and Stay.
A copy of the selected event type configuration is created.

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**Create a new event configuration**

</td><td>

Select New to create new holiday event.

</td></tr></tbody>
</table>2.  On the form, fill in the fields:

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</th><th>

 

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Enter a name for the holiday event

</td></tr><tr><td>

Time zone

</td><td>

Choose one of the following options:-   Fixed: The holiday occurs at the same time for all agents
-   Floating: The holiday adjusts to each agent’s local time zone


</td></tr><tr><td>

Application

</td><td>

The current scope in which the record is created

</td></tr><tr><td>

Description

</td><td>

Provide the description of the holiday schedule

</td></tr><tr><td>

Location

</td><td>

Provide the location for which this schedule is applicable

</td></tr><tr><td>

 

</td><td>

 

</td></tr><tr><td>

 

</td><td>

 

</td></tr></tbody>
</table>3.  Perform one of the options:

    -   If you created the configuration from an existing configuration, select **Update**.
    -   If you created a new configuration, select  **Submit**.
4.  To delete a holiday events follow the below steps:
5.  Navigate to**All** &gt; **. Shift Planning** &gt; **Event Configuration **, and open the Holiday Event type.

6.  In the **Evaluate access for exclusion** &gt; **Holiday – Any WFO User**, set the Delete option to false.

    The holiday event is removed from the agent’s holiday calendar.