Configure notifications and reminders for email interactions

---
title: Configure notifications and reminders for email interactions
description: Control the notifications that tell agents when customers reply and the emails that keep customers informed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-notifications-reminders-email-interactions.html
release: australia
topic_type: concept
last_updated: "2026-09-30"
reading_time_minutes: 1
keywords: [Email Interaction for CSM]
breadcrumb: [Email Interaction, Configure Email, Configure omnichannel, Configure, Customer Service Management]
---

# Configure notifications and reminders for email interactions

Control the notifications that tell agents when customers reply and the emails that keep customers informed.

You decide what agents and customers are notified about for email interactions, including customer reply alerts and the interaction-created email. Reminders prompt customers to respond to On Hold interactions.

Reminder timing and rerouting of On Hold interactions depend on system properties. For details, see [System properties for configuring Email Interaction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/system-properties-for-configuring-email-as-an-interaction.md).