Configure an ongoing notification for email interactions

---
title: Configure an ongoing notification for email interactions
description: Configure an ongoing notification for email interactions. Configure the ongoing menu item on the toolbar in the CSM Configurable workspace for agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-ongoing-notification-email-interactions.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Email Interaction for CSM]
breadcrumb: [Configure notifications and reminders for email interactions, Email Interaction, Configure Email, Configure omnichannel, Configure, Customer Service Management]
---

# Configure an ongoing notification for email interactions

Configure an ongoing notification for email interactions. Configure the ongoing menu item on the toolbar in the CSM Configurable workspace for agents.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Advanced Work Assignment** > **Settings** > **Presence States**.

2.  From the Service channels section, from the Available list, select **Email** \(or a custom email channel\) and **Chat – Asynchronous**.

3.  Add the selected items to the Selected list.

4.  Select **Update**.