Configure Customer Service Platform Analytics Solutions

---
title: Configure Customer Service Platform Analytics Solutions
description: Enable Customer Service Platform Analytics Solutions to view preconfigured dashboards with actionable data visualizations to improve your business processes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-pa-r.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Extend capabilities, Configure, Customer Service Management]
---

# Configure Customer Service Platform Analytics Solutions

Enable Customer Service Platform Analytics Solutions to view preconfigured dashboards with actionable data visualizations to improve your business processes.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Performance Analytics** > **Guided Setup**.

2.  On the Getting Started page of the guided setup, click **Get Started**.

3.  In the Customer Service category, view the list of tasks to configure the feature.

<table id="table_pz1_qqv_llb"><thead><tr><th>

Task

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Activate Performance Analytics for Customer Service Management

</td><td>

Activate the Performance Analytics - Content Pack - Customer Service \(com.snc.pa.customer\_service\) plugin to add Performance Analytics configuration records to your instance.

</td></tr><tr><td>

Review Indicator Sources

</td><td>

Review the provided indicator sources to ensure they match your Customer Service application table structure.

</td></tr><tr><td>

Review Indicators

</td><td>

Review the provided indicators to ensure that the metrics you want to measure are tracked.

</td></tr><tr><td>

Review Breakdown Sources

</td><td>

Review the provided breakdown sources to ensure they match your table structure and include the elements you want.

</td></tr><tr><td>

Review Breakdowns

</td><td>

Review breakdowns to ensure that you can filter scores by the appropriate elements.

</td></tr><tr><td>

Collect Data

</td><td>

Run historical data collection once to collect scores on existing data, and enable scheduled data collection to begin collecting scores on new data automatically.

</td></tr><tr><td>

View Analytics Hub

</td><td>

View the Analytics Hub for indicators that you collected data for to begin exploring your scores.

</td></tr><tr><td>

View Dashboards

</td><td>

View the provided dashboards to get an overview of your scores and view multiple metrics in a single location.

</td></tr></tbody>
</table>4.  To perform a task, click **Configure**.

    This button opens the page in your instance where the configuration is completed.