Configure a question node to ask failure codes

task australia Updated Sep 10, 2026 1 min read configure-question-node-to-ask-failure-codes.md

Add a question to ask for the failure code that the customer received after a failed credit card transaction.

Before you begin

Role required: admin, sn_gd_core.decision_tree_author

About this task

[Omitted image "ex-failure-code-question.png"] Alt text: The Ask for failure codes question node showing the choice as the answer type with 200, 300, and 500 as the choices.

Procedure

Select Add node on the Amount-not-debited path.

[Omitted image "ex-amt-not-debited-question.png"] Alt text: the Add node button in the Decision Tree Builder to configure a question or guidance node.
In the pop-up window, select Ask users at least one question to configure a question node.
In the Node name field, enter Ask for failure codes.
In the Question or instruction field, type Enter the failure code.
Make this question a required question by selecting the Required question field.
In the Type of answer field, select Choice.
In the Label field, enter Failure code 200 for the first option in the list.
Select Add choice.
In the Label field, enter Failure code 300 for the second option in the list.
Select Add choice.
In the Label field, enter Failure code 500 for the third option in the list.
Select Save and close.

What to do next

Configure a path for each failure code the customer can receive after a failed credit card transaction.

58 lines · 2.2 KB Wrap lines

---
title: Configure a question node to ask failure codes
description: Add a question to ask for the failure code that the customer received after a failed credit card transaction.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-question-node-to-ask-failure-codes.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Example configuration of a decision tree, Guided Decisions configuration, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Configure a question node to ask failure codes

Add a question to ask for the failure code that the customer received after a failed credit card transaction.

## Before you begin

Role required: admin, sn\_gd\_core.decision\_tree\_author

## About this task

\[Omitted image "ex-failure-code-question.png"\] Alt text: The Ask for failure codes question node showing the choice as the answer type with 200, 300, and 500 as the choices.

## Procedure

1. Select **Add node** on the Amount-not-debited path.

\[Omitted image "ex-amt-not-debited-question.png"\] Alt text: the Add node button in the Decision Tree Builder to configure a question or guidance node.

2. In the pop-up window, select **Ask users at least one question** to configure a question node.

3. In the **Node name** field, enter `Ask for failure codes`.

4. In the **Question or instruction** field, type `Enter the failure code`.

5. Make this question a required question by selecting the **Required question** field.

6. In the **Type of answer** field, select Choice.

7. In the **Label** field, enter `Failure code 200` for the first option in the list.

8. Select **Add choice**.

9. In the **Label** field, enter `Failure code 300` for the second option in the list.

10. Select **Add choice**.

11. In the **Label** field, enter `Failure code 500` for the third option in the list.

12. Select **Save and close**.

## What to do next

[Configure a path](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-path-for-200-failure-code.md) for each failure code the customer can receive after a failed credit card transaction.