Configure the health screening form
Provide additional information on contacts or consumers to health screeners by adding fields to the health screening form.
Before you begin
Role required: admin
Procedure
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Navigate to All > Service Catalog > Catalog Definition > Record Producers.
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In the Record Producers list, search for
Screen a personin the Name column. -
In the Variables related list, click New.
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Create a variable.
For more information about the different types of variables and how to configure them, see Creating variables.
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Click Submit.
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In the Catalog Client Scripts related list, open Show additional CSM fields.
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Add the variable to the client script as a consumer or contact field.
For more information on client scripts, see Client scripts.
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Navigate to Activity Subscriptions > Script Includes.
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Add the variables to the HealthScreeningUtil script include.
For more information on script includes, see Script includes.
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---
title: Configure the health screening form
description: Provide additional information on contacts or consumers to health screeners by adding fields to the health screening form.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-record-producer-csm-safe-workplace.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrating with Safe Workplace applications, Integrate, Customer Service Management]
---
# Configure the health screening form
Provide additional information on contacts or consumers to health screeners by adding fields to the health screening form.
## Before you begin
Role required: admin
## Procedure
1. Navigate to **All** > **Service Catalog** > **Catalog Definition** > **Record Producers**.
1. In the Record Producers list, search for `Screen a person` in the **Name** column.
2. In the Variables related list, click **New**.
3. Create a variable.
For more information about the different types of variables and how to configure them, see [Creating variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_CreatingVariablesForFieldTypes.md).
4. Click **Submit**.
5. In the Catalog Client Scripts related list, open **Show additional CSM fields**.
6. Add the variable to the client script as a consumer or contact field.
For more information on client scripts, see [Client scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/client-scripts.md).
2. Navigate to **Activity Subscriptions** > **Script Includes**.
1. Add the variables to the **HealthScreeningUtil** script include.
For more information on script includes, see [Script includes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/c_ScriptIncludes.md).
| title | Configure the health screening form |
| description | Provide additional information on contacts or consumers to health screeners by adding fields to the health screening form. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/configure-record-producer-csm-safe-workplace.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Integrating with Safe Workplace applicationsIntegrateCustomer Service Management |