Configure trending case topics

---
title: Configure trending case topics
description: Train solution definitions to identify clusters of cases that point to similar underlying issues and find any related major cases for the clusters.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-trending-topics.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Trending case topics, Machine learning solutions, Implement Intelligence, Configure, Customer Service Management]
---

# Configure trending case topics

Train solution definitions to identify clusters of cases that point to similar underlying issues and find any related major cases for the clusters.

## Before you begin

Role required: admin

## About this task

Access the menus and use the modules to train the solution definitions to identify trending case topics. For more details, see [Trending case topics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/trending-case-topics.md).

## Procedure

1.  Navigate to **Predictive Intelligence** and then either **All** > **Similarity** > **Solution Definitions** or **Clustering** > **Solution Definitions**.

2.  Complete the following tasks to train the solution definitions for trending case topics.

    |Task|Description|
    |----|-----------|
    |Train the clustering solution definition to automatically group similar cases into topics|Configure a clustering solution definition to cluster similar cases into groups.|
    |Train the similarity solution definition to find similar existing major cases|Configure a similarity solution definition to find similar major cases for the clusters.|