Tables used by consumer profiles

reference australia Updated Sep 10, 2026 1 min read consumer-profiles-tables.md

Consumer profile (sn_csm_consumer_profile) column on case, sold product, install base, and interaction tables is introduced to identify and differentiate profile-specific data to be used by industries for different use-cases.

Plugin	Tables	Column added
Customer Service Base Entities [com.snc.cs_base]	Case [sn_customerservice_case]	Consumer Profile[consumer_profile]
	Sold Product[sn_install_base_sold_product]	Consumer Profile[consumer_profile]
	Install Base Item[sn_install_base_item]	Consumer Profile[consumer_profile]
	Interaction[interaction]	Consumer Profile[consumer_profile]
	Task[sn_customerservice_task]	Consumer Profile[consumer_profile]

**Note:** Consumer Profile \(sn\_csm\_consumer\_profile\) table is an extension-only table to be used for supporting multiple profiles for consumer both within and across different industries.

76 lines · 1.9 KB Wrap lines

---
title: Tables used by consumer profiles
description: Consumer profile \(sn\_csm\_consumer\_profile\) column on case, sold product, install base, and interaction tables is introduced to identify and differentiate profile-specific data to be used by industries for different use-cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/consumer-profiles-tables.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Creating multiple consumer profiles for a user, Configure consumers, Customer data, Set up your environment, Configure, Customer Service Management]
---

# Tables used by consumer profiles

Consumer profile \(sn\_csm\_consumer\_profile\) column on case, sold product, install base, and interaction tables is introduced to identify and differentiate profile-specific data to be used by industries for different use-cases.

<table id="table_zl3_thz_cwb"><thead><tr><th>

Plugin

</th><th>

Tables

</th><th>

Column added

</th></tr></thead><tbody><tr><td rowspan="5">

Customer Service Base Entities \[com.snc.cs\_base\]

</td><td>

Case \[sn\_customerservice\_case\]

</td><td>

Consumer Profile\[consumer\_profile\]

</td></tr><tr><td>

Sold Product\[sn\_install\_base\_sold\_product\]

</td><td>

Consumer Profile\[consumer\_profile\]

</td></tr><tr><td>

Install Base Item\[sn\_install\_base\_item\]

</td><td>

Consumer Profile\[consumer\_profile\]

</td></tr><tr><td>

Interaction\[interaction\]

</td><td>

Consumer Profile\[consumer\_profile\]

</td></tr><tr><td>

Task\[sn\_customerservice\_task\]

</td><td>

Consumer Profile\[consumer\_profile\]

</td></tr></tbody>
</table>**Note:** Consumer Profile \(sn\_csm\_consumer\_profile\) table is an extension-only table to be used for supporting multiple profiles for consumer both within and across different industries.