Consumer Service Portal properties

---
title: Consumer Service Portal properties
description: Properties that the system administrator can set to limit the number of registered products per consumer, the number of open cases per consumer, and the number of attachments per consumer record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/consumer-service-portal-properties.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Portal reference, Reference, Customer Service Management]
---

# Consumer Service Portal properties

Properties that the system administrator can set to limit the number of registered products per consumer, the number of open cases per consumer, and the number of attachments per consumer record.

<table id="table_jzs_2kx_kt"><thead><tr><th>

Property

</th><th>

Description

</th></tr></thead><tbody><tr><td>

consumer\_max\_attachments\_per\_record

</td><td>

Maximum consumer attachable items per record.-   **Type**: integer
-   **Default value**: 5
-   **Location**: **Customer Service** &gt; **Administration** &gt; **Properties**

</td></tr><tr><td>

consumer\_max\_new\_cases\_daily

</td><td>

Maximum new cases that a consumer can create per day. -   **Type**: integer
-   **Default value**: 10
-   **Location**: **Customer Service** &gt; **Administration** &gt; **Properties**

</td></tr><tr><td>

consumer\_max\_comments\_per\_case\_daily

</td><td>

Maximum comments that a consumer can post per day on a case.-   **Type**: integer
-   **Default value**: 25
-   **Location**: **Customer Service** &gt; **Administration** &gt; **Properties**

</td></tr><tr><td>

consumer\_max\_products

</td><td>

Maximum registered products per consumer. -   **Type**: integer
-   **Default value**: 25
-   **Location**: **Customer Service** &gt; **Administration** &gt; **Properties**

</td></tr><tr><td>

create\_case.description.enable\_html\_editor

</td><td>

Enable the flag to add description using the HTML editor on the Create Case form page. -   **Type**: boolean
-   **Default value**: True for new customers and False for upgrade customers.
-   **Location**: **Customer Service** &gt; **Administration** &gt; **Properties**

</td></tr></tbody>
</table>**Related topics**  


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