Contact form for Email Interaction for CSM

reference australia Updated Sep 10, 2026 1 min read contact-form-eaai.md

The Contact form enables you to add the customer contact to the interaction record.

Field	Description
First name	First name of the customer contact.
Last name	Last name of the customer contact.
Account	Account with which the customer contact is associated.
Title	Title of the customer contact.
Language	Preferred language of the customer for all communications and interactions.
Email	Email address of the customer contact.
Business phone	Business phone number of the customer contact.
Mobile phone	Mobile phone number of the customer contact.
Time zone	Time zone of the customer contact.
Notification	Enable notifications for the customer contact using the drop-down list.

Related topics

Create a customer contact

Keywords Email Interaction for CSM

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---
title: Contact form for Email Interaction for CSM
description: The Contact form enables you to add the customer contact to the interaction record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/contact-form-eaai.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Email Interaction for CSM]
breadcrumb: [Email Interaction for CSM reference, Reference, Customer Service Management]
---

# Contact form for Email Interaction for CSM

The Contact form enables you to add the customer contact to the interaction record.

|Field|Description|
|-----|-----------|
|First name|First name of the customer contact.|
|Last name|Last name of the customer contact.|
|Account|Account with which the customer contact is associated.|
|Title|Title of the customer contact.|
|Language|Preferred language of the customer for all communications and interactions.|
|Email|Email address of the customer contact.|
|Business phone|Business phone number of the customer contact.|
|Mobile phone|Mobile phone number of the customer contact.|
|Time zone|Time zone of the customer contact.|
|Notification|Enable notifications for the customer contact using the drop-down list.|

**Related topics**  


[Create a customer contact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-a-customer-contact_EaaI.md)